Key Responsibilities

- Handle inbound and outbound customer calls related to vehicle finance accounts.

- Address customer queries, requests, and complaints promptly and professionally.

- Coordinate with internal departments for resolution of customer concerns.

- Update customer interactions and service requests in the CRM system.

- Maintain accurate records and prepare basic MIS reports using MS Excel.

- Follow up with customers regarding service requests and complaint resolution.

- Ensure adherence to organizational processes and customer service standards.

- Communicate effectively with customers in Tamil, Hindi, and English.

- Support the team during peak workloads and business contingencies.

Eligibility Criteria





- Minimum 2 years of experience in Customer Service / CRM / Call Center Operations.

- Graduate in any discipline.

- Basic working knowledge of MS Excel (data entry, filtering, basic reporting).

- Proficiency in Hindi is mandatory.

- Valuable verbal and written communication skills.

Customer-focused approach with strong problem-solving abilities.

Preferred Profile

- Experience in BFSI, Vehicle Finance, NBFC, Banking, or Financial Services sector will be an added advantage.

- Ability to work in a fast-paced customer service environment.

📌 Walk-in || Customer Support Executive (Chennai)
🏢 Chola
📍 Chennai