Role Description: A customer service executive's role is to identifies, investigates, and resolves users problems with computer software and hardware.
Duties/Responsibilities:
Interacting with customers on calls to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
- Handle customer inquiries both telephonically and by email.
- Manage and resolve customer complaints
- Taking Customer feedback
Required Skills/Abilities:
- Complete day shift job, 6 days working.
- Shift Timings: 9am to 6 pm / 10 am to 7pm / 12 am to 1pm / 1PM- 9PM
- No Transport Facility
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
Education Qualifications: -
Graduate
Role: Customer Success - Other, Industry Type: Courier / Logistics (Logistics Tech), Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer CareDomestic BPOVoice Process Inbound ProcessInbound Customer ServiceSolving Queries
📌 Walk-in || Customer Care Executive (Pune)
🏢 Xpressbees
📍 Pune
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