- Interact with providers on calls or emails to procure status of an identified overpayment (Refund request).
- Ensure to follow-up and give resolution to accounts which are outstanding for an insurance firm.
- Address outstanding or assigned AR through analysis and calls.
- Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a recovery.
- Report trends / patterns in denials and billing related roadblocks to the immediate reporting manager
- Meet the established SLAs (service level agreements) for production and quality
- Update the outcome of the calls or analysis in a clear documentation.
- Utilize the process SOP and also stay updated with changes done with the SOPs
- Improve the performance based on the feedback provided by the reporting manager / quality audit team
Desired Skills
- Excellent communication skills.
- Graduation is mandatory
- Knowledge on US Healthcare is mandatory.
- Minimum 2 years of experience in AR follow up from Voice back ground
- Willing to work in Night shift (Evening 7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM)
- Positive knowledge to work from Excel.