EUDCATION: Any Graduate shifts; Rotational predominantly day shifts based on business requirements
Experience About the Role :
Prior Airlines / Travel / BPO customer support experience preferred
Key Responsibilities
- • Assist customers with flight reservations, itinerary changes and ticket-related queries.
- • Handle cancellations, rebooking, refunds and other post-booking requests as per applicable policies.
- • Use airline reservation systems or GDS platforms to check availability, fares, schedules and booking details.
- • Understand and communicate fare rules, baggage information, flight timings and basic travel policies.
- • Resolve customer concerns through clear communication while maintaining service quality and accuracy.
- • Document customer interactions and update booking or case information accurately in the relevant system.
- • Coordinate with internal teams for escalations, irregular operations and complex customer requirements.
- • Follow process guidelines, quality standards, data privacy requirements and productivity targets.
- Skills & Requirements
- • Excellent verbal and written English communication.
- • Customer-focused approach with solid listening and problem-solving skills.
- • Prior experience in Airlines, Travel, BPO, Customer Support or Reservation processes preferred.
- • Working knowledge of Amadeus, Galileo or Sabre is a strong advantage.
- • Hindi communication is an added advantage.
- • Comfortable working in rotational shifts and a target-driven customer service environment.
- • Good computer skills and the ability to learn travel/reservation tools quickly.