Embassy Galaxy, Tower C, Ground Floor, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh (Near Electronic City Metro Station)
Date: 13- 18 Oct
Time- 1-5 PM
- Respond to customer queries through live chat in a skilled and timely manner.
- Resolve customer complaints and provide appropriate solutions.
- Handle multiple chats simultaneously while maintaining quality.
- Provide accurate information about products, services, orders, and company policies.
- Maintain customer records and update information in the CRM system.
- Follow company policies, procedures, and quality standards.
- Meet performance targets such as response time, customer satisfaction, and resolution rate.
- Escalate complex issues to the appropriate department when necessary.