– Venue Manager

Company: Go Sportz / VPadel

Location: Mumbai

Experience: Minimum 3 Years

Joining Preference: Immediate Joiners Preferred

Department: Venue Operations

About the Company

Go Sportz / VPadel is a growing sports and lifestyle brand specializing in Padel, Pickleball, sports facilities, coaching programs, tournaments, and community engagement. We are looking for an experienced and proactive Venue Manager to oversee daily venue operations, manage staff, ensure excellent customer service, and maintain smooth and efficient functioning of our sports facility.

Key Responsibilities1. Venue Operations Management

- Manage day-to-day operations of the sports venue and ensure smooth functioning.
- Ensure courts, equipment, facilities, and common areas are clean, protected, and ready for use.
- Monitor court bookings, reservations, schedules, and utilization.
- Ensure compliance with company SOPs and operational standards.
- Coordinate maintenance and resolve venue-related operational issues promptly.

1. Team Management & Supervision

- Supervise and manage ball boys, supervisors, coaches, and other venue support staff.
- Prepare staff duty rosters, shift schedules, and weekly-off plans.
- Monitor employee attendance, punctuality, grooming, and work discipline.
- Allocate responsibilities and ensure all team members perform their assigned duties.
- Conduct regular team briefings and provide guidance to improve operational performance.

1. Customer Service & Member Experience

- Ensure a professional and welcoming experience for customers, members, and guests.
- Handle customer queries, complaints, feedback, and service-related issues.
- Monitor customer satisfaction and ensure timely resolution of concerns.
- Coordinate court bookings, walk-ins, memberships, coaching sessions, and events.




- Build strong relationships with members and encourage repeat visits and community engagement.

1. Revenue & Business Development

- Monitor daily bookings, court utilization, memberships, coaching sessions, and venue revenue.
- Identify opportunities to increase bookings, memberships, and customer engagement.
- Support tournaments, corporate events, promotional activities, and community initiatives.
- Coordinate with the sales and marketing teams to drive business at the venue.
- Track daily collections and ensure accurate reporting and reconciliation.

1. Inventory & Asset Management

- Monitor sports equipment, consumables, uniforms, and other venue assets.
- Maintain accurate stock records and conduct periodic physical verification.
- Report damaged, missing, or faulty equipment and coordinate replacements or repairs.
- Ensure proper utilization and safeguarding of company assets.
- Coordinate stock requirements and equipment movement with the operations team.

1. Reporting & Administration

- Prepare daily venue reports covering bookings, revenue, collections, attendance, and operational issues.
- Maintain accurate records of customer bookings, payments, inventory, and staff attendance.
- Share regular updates with management regarding venue performance and business requirements.
- Monitor operational expenses and support cost-control initiatives.
- Ensure adherence to company policies, safety standards, and reporting procedures.





Required Skills & Qualifications
- Graduate in any discipline; a qualification in Sports Management, Hospitality, or Business Administration will be an advantage.
- Minimum 3 years of relevant experience in venue operations, sports facility management, hospitality, fitness clubs, or similar operations.
- Experience in team management, customer service, and daily operational supervision.
- Strong organizational, leadership, communication, and problem-solving skills.
- Basic knowledge of MS Excel, reporting, booking systems, and inventory management.
- Ability to manage multiple responsibilities in a fast-paced operational environment.
- Strong ownership, accountability, and customer-handling abilities.

Preferred Candidate Profile
- Candidates with experience managing sports clubs, fitness centers, recreational facilities, or hospitality venues will be preferred.
- Experience in Padel, Pickleball, badminton, tennis, or other sports facilities will be an added advantage.
- Must be comfortable working in shifts, including weekends and holidays, as per venue requirements.
- Should be capable of managing staff, customers, operational challenges, and business targets independently.
- Immediate joiners are strongly preferred.

Job Details
- Position: Venue Manager
- Experience: Minimum 3 Years
- Location: Mumbai
- Joining: Immediate Joiners Preferred
- Salary: As per experience and suitability

How to Apply? Interested candidates can share their updated CV at:

Email: [email protected]

Subject Line: Application for Venue Manager – [Candidate Name]

Pay: From ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Venue Manager (Wadala)
🏢 VPADEL
📍 Wadala