Company Description ZecData Technology is a CMMI Level 3 certified IT startup that delivers innovative technology solutions to support business digital transformation goals. The company focuses on enhancing productivity, improving efficiency, and driving growth for organizations of all sizes, from startups to large enterprises. Its team of experienced IT professionals develops customized software applications, intuitive user interfaces, and provides dependable 24/7 technical support across industries such as healthcare, finance, and e-commerce.

ZecData emphasizes personalized attention, working closely with clients to understand their unique requirements and design tailored solutions. The company is committed to helping businesses thrive in the digital age through reliable, cutting-edge technology services.

Role Description The Telecaller role at ZecData Technology is a contract, on-site position based in Indore. In this role, the Telecaller will make outbound calls to prospective and existing clients to introduce ZecData’s services, gather requirements, and schedule meetings or demos for the sales or technical teams. The Telecaller will respond to inbound inquiries, provide basic information about the company’s offerings, and accurately record call details and client information in internal systems.

Daily tasks include following call scripts and guidelines,



meeting call volume and conversion targets, and maintaining a professional, customer-focused communication style. The Telecaller will collaborate with team members to share feedback from clients and support continuous improvement of communication and outreach processes.

Qualifications

- Strong verbal communication and active listening skills, with clear and professional telephone etiquette.
- Customer service and client interaction skills, including the ability to handle objections and maintain a positive, respectful tone.
- Basic sales and lead generation abilities, such as qualifying prospects, explaining services, and encouraging next steps.
- Data entry and documentation skills for accurately updating call logs, CRM records, and client information.
- Comfort with using computers, office productivity tools, and telecalling software or CRM systems.
- Ability to follow structured scripts and processes while adapting to different client needs.
- Solid time management and organizational skills to manage daily call targets and follow-ups.
- Prior telecalling, call center, or customer support experience is preferred but not mandatory.
- Minimum educational qualification of a high school diploma; a graduate degree is an advantage.
- Proficiency in spoken English and Hindi; knowledge of additional regional languages is a plus.

📌 Telecaller (Indore)
🏢 Sidwin Group
📍 Indore