Organisation: Susthodisha Community Health Centre

Location: Thakurpukur, Kolkata

Department: Operations & Sales

Job Type: Full time

About the Role

Susthodisha Community Health Centre is looking for a responsible, organised and target-oriented Back Office cum Sales Executive to manage day-to-day administrative activities, patient enquiries, appointment coordination, sales follow-ups and service promotion.

The candidate will support centre operations while helping increase patient visits for doctor consultations, diagnostic tests, health check-up packages, eye screening and cataract-related services.

Key Responsibilities1. Back Office & Administrative Operations

- Maintain patient records, enquiry registers, appointment schedules and sales databases.
- Enter and update patient and customer information accurately in Excel or the designated software.
- Prepare daily sales reports, appointment reports, lead trackers and follow-up lists.
- Coordinate with doctors, diagnostic staff and other team members regarding patient appointments.
- Assist with billing records, receipts, report collection coordination and routine documentation.
- Maintain organised records of enquiries, bookings, completed services and pending follow-ups.

2. Telecalling & Sales Support
- Make outbound calls to prospective patients, existing patients and previous enquiries.
- Explain available healthcare services, diagnostic packages, doctor consultations and health check-up offers.
- Follow up with interested enquiries and convert them into confirmed appointments.
- Remind patients about scheduled consultations, tests and follow-up visits.
- Promote eye screening, cataract evaluation and community health camps.
- Respond to incoming calls and WhatsApp enquiries professionally.

3.



Patient Coordination & Customer Service
- Welcome patients and guide them regarding registration, appointments and service availability.
- Coordinate with the relevant staff to minimise appointment delays.
- Provide accurate information about service timings, prices and preparation instructions approved by the centre.
- Handle routine patient queries politely and escalate clinical questions to qualified healthcare professionals.

4. Sales & Marketing Coordination
- Support the promotion of diagnostic packages and healthcare campaigns.
- Share approved promotional messages and creatives through WhatsApp.
- Coordinate with field sales executives regarding leads generated from pharmacies, clinics, housing societies and community organisations.
- Maintain records of referral sources and track conversions.
- Assist in organising health camps and maintaining participant and follow-up lists.

5. Daily Reporting & Target Achievement
- Submit daily reports on calls made, enquiries received, appointments booked and patient visits.
- Track conversion rates and follow up on unconverted leads.
- Maintain accurate records of revenue generated through sales activities.
- Support the team in achieving monthly patient acquisition and business development targets.

Suggested Daily Targets
- 50–70 outbound calls.
- 10–15 patient enquiries or meaningful conversations converted into qualified leads.
- 5–8 appointment bookings.
- Follow-up on 15–20 pending leads.
- 100% updating of daily enquiry and appointment records.
- Daily reporting of bookings, actual visits and sales conversions.

Targets should be adjusted according to incoming enquiries, available patient data and business volume.

Work Location: Thakurpukur, Kolkata.

Pay: ₹8,600.00 - ₹32,000.00 per month

Work Location: In person

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