About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities In this role your responsibilities will be:

- To provide technical support and solutions for troubleshooting of Titration, MP/DP, UV/VIS, and

DE/RE instruments to MT service technicians.
- Work for the Process & Quality Management team.
- Critically verify and monitor the cases for Quality notifications for quality issues.
- Closely collaborate and work with SBU teams (MSG/RnD) for the service developments, documents and e-learnings
- Deliver and create service training as SME for on-site/off-site training to the service engineers, on

AnaChem instruments.
- Participate in various service-related initiatives.
- Conduct service software and hardware testing, execution and test case writing.

What You Need to Succeed

Critical Competencies/ Minimum Requirements:

- Masters or engineering or PhD degree in Chemistry, Physics, or equivalent combination of education and Experience is required.




- Minimum 3-4 years of Industrial Experience in a customer service/field service organization or related field.
- Having experience in the field of service for analytical/laboratory instruments is preferred.
- Experience of handling quality issues sustainably, root cause analysis, return management, as well as monitor quality data.
- Profound knowledge of root cause analysis and problem-solving techniques. Logically related and fixing problems.
- Should have a solid intercultural understanding to work in a global team setup with worldwide exposure.

Our Offer to You

"One Team" that thrives on collaboration and innovation

Opportunities to work with Global teams An open, fair and inclusive environment

Multitude of learning and growth opportunities

Medical insurance for you & your family, with access to Telemedicine application

- A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links

- https://www.mt.com/us/en/home/microsites/sustainability/reporting.html

📌 Technical Support Specialist (Mumbai)
🏢 Mettler-Toledo International
📍 Mumbai