Company: SAI Systems Technologies

Location: Hyderabad, Telangana, India

Employment Type: Full-Time

Experience Level: Previous Technical and Customer Support Experience Required

About SAI Systems Technologies

SAI Systems Technologies is a healthcare technology company specializing in innovative patient safety and monitoring solutions. Our LinQvue product line helps healthcare facilities improve patient safety, streamline operations, and enhance communication among healthcare professionals.

We are seeking a motivated, detail-oriented Technical Support Specialist with excellent English communication skills, a technical background, and previous customer support experience to join our growing team in Hyderabad, India.

Position Overview

As a Technical Support Specialist, you will serve as a primary point of contact for customers requiring assistance with our healthcare technology systems.

You will troubleshoot technical issues, assist customers with system configurations, provide remote support, and communicate technical solutions clearly and professionally.

The ideal candidate has a strong command of the English language, previous customer support experience, and a working knowledge of computer hardware, software, and basic networking.

Training on our proprietary healthcare technology systems will be provided.

Key Responsibilities

- Provide technical support to customers in the United States via phone, email, and remote support tools.
- - Diagnose and troubleshoot hardware, software, networking, and system connectivity issues.
- - Assist customers with remote system installations, configurations, and software updates.
- - Guide customers through troubleshooting procedures and technical solutions.
- - Document customer support requests, troubleshooting steps, and resolutions.
- - Escalate complex technical issues to senior technical personnel when necessary.
- - Communicate professionally with healthcare administrators, clinical staff, and other customer representatives.
- - Assist with customer onboarding, system training, and product demonstrations.
- - Create and maintain technical documentation, troubleshooting guides, and customer support resources.
- - Collaborate with internal technical and management teams to ensure timely resolution of customer issues.
- - Follow up with customers to ensure technical issues have been resolved satisfactorily.

Required Qualifications

- Bachelor's degree in English,



Communications, Information Technology, Computer Science, or a related field.
- - Previous experience in customer service, customer support, or technical support.
- - Technical background with a working understanding of computer hardware, software, and troubleshooting.
- - Excellent written and verbal English communication skills.
- - Ability to communicate confidently and professionally with US-based customers.
- - Basic knowledge of computer networking, including Wi-Fi connectivity, IP addresses, and network troubleshooting.
- - Strong analytical, problem-solving, and organizational skills.
- - Ability to explain technical concepts clearly to individuals with varying levels of technical knowledge.
- - Proficiency in Microsoft Office applications.
- - Ability to manage multiple support requests while maintaining accurate documentation.
- - Strong attention to detail and ability to work independently.

Preferred Qualifications

- Experience in an IT help desk, technical support, or customer service environment.
- - Experience providing support to US-based customers.
- - Familiarity with Windows operating systems and remote desktop support tools.
- - Experience troubleshooting hardware devices and network connectivity issues.
- - Familiarity with ticketing systems or customer relationship management (CRM) software.
- - Experience creating technical documentation or user guides.
- - Previous experience in healthcare technology, medical devices, or related industries.
- - Experience assisting customers with software installations and remote configurations.

Ideal Candidate We are looking for someone who combines technical problem-solving abilities with exceptional customer service and communication skills.

The ideal candidate is

- An excellent communicator: Fluent in English, with the ability to explain technical information clearly and professionally.
- - Technically capable: Comfortable working with computers, software, networking, and troubleshooting technical issues.
- - Customer-focused: Patient,



professional, and committed to providing a positive customer experience.
- - A strong problem-solver: Resourceful, analytical, and capable of identifying and resolving technical issues.
- - Detail-oriented: Organized and able to maintain accurate support records and documentation.
- - Eager to learn: Interested in developing technical skills and learning new healthcare technologies.

Robust English communication skills are essential, as this position involves regular interaction with healthcare professionals and customers throughout the United States.

What We Offer

- Hands-on training with our proprietary healthcare technology systems.
- - Opportunity to work with US-based customers and healthcare organizations.
- - Exposure to hardware, software, networking, and healthcare technology.
- - Collaborative and professional work environment.
- - Opportunities for career growth and technical skill development.
- - Experience working with innovative patient safety technology.

Compensation: Based on qualifications and experience.

How to Apply

Interested candidates must submit the following:

1. Updated Resume

Please provide an updated resume highlighting your:

- Educational background and qualifications.
- - Technical skills and experience.
- - Previous customer service or technical support experience.
- - Relevant professional accomplishments.

2. 30–45 Second Introduction Video Record a short video introducing yourself and explaining why you believe you would be a good fit for this position.

In your video, please briefly address:

- Your technical background and relevant experience.
- - Your previous customer support experience.
- - Your communication and problem-solving skills.
- - Why you believe you would be a valuable addition to our team.

Video Requirements:

- Duration: 30–45 seconds.
- - Language: English.
- - Speak clearly, confidently, and professionally.
- - A simple recording using a smartphone or computer is acceptable. Qualified video production is not required.

The purpose of this video is to help us better understand your communication skills, professional experience, and interest in the position. Both a resume and introduction video are required for your application to be considered.

We look forward to learning more about you and your interest in joining SAI Systems Technologies.

📌 Technical Support Specialist (Hyderabad)
🏢 SAI Systems Technologies
📍 Hyderabad