Key Responsibilities

- Receive and own dealer parts cases involving identification, specification, applicability, fitment, cross-reference and supersession.
- Use electronic parts catalogs, machine serial numbers, model/configuration data, BOMs and technical documentation to identify the correct part.
- Validate part applicability and supersession logic to minimize incorrect orders, returns and repeat contacts.
- Provide accurate case responses and document the search logic, evidence and final recommendation in the approved case platform.
- Coordinate with Services Technical Support when a parts query is linked to a service fault or diagnostic issue.
- Escalate catalog errors, ambiguous configurations and engineering-level issues to the designated parts or engineering contacts and track closure.
- Coordinate with parts operations for availability or order-status information within the agreed boundary.
- Identify recurring dealer questions and create candidate knowledge articles, catalog tips and SOP updates for SME approval.
- Participate in product, catalog, systems and process training, including shadowing and reverse knowledge transfer.
- Maintain high attention to detail, traceability and dealer communication throughout the case lifecycle.

Mandatory Candidate Requirements

- Experience in OEM/dealer spare parts, aftermarket support,



parts catalog operations or technical parts assistance.
- Practical knowledge of electronic parts catalogs (EPC), parts books, BOMs, exploded views, serial-number/configuration logic and supersession.
- Understanding of equipment components and assemblies sufficient to validate application and fitment.
- Ability to distinguish a parts-identification issue from a service/diagnostic fault and route correctly.
- Experience supporting dealers, distributors, workshops, service teams or internal parts operations.
- Solid attention to detail, analytical thinking, documentation discipline and English communication.

Preferred Experience

- Experience with agricultural equipment, tractors, harvesters, balers, construction equipment, commercial vehicles or automotive aftermarket parts.
- Exposure to dealer management systems, ERP/MRP, inventory systems, PLM, Teamcenter or parts-ordering workflows.
- Experience in BOM validation, alternate parts, replacement logic, obsolescence, vendor coordination or vehicle-on-road prioritization.
- Understanding of warranty, service and supply-chain interfaces, while keeping commercial and policy decisions outside the role.
- Experience creating catalog guidance, parts knowledge articles or dealer-support SOPs.

📌 Technical Support Specialist (Maharashtra)
🏢 Tata Consultancy Services
📍 Maharashtra