Job Role: - Technical Support Engineer

Experience: - 1-3 Years

Job Responsibilities:

- Provide support to internal / external customers while adhering to the set SLA parameters.
- Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
- Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
- Collaborate / coordinate with backend teams in identifying / resolving customer issues.
- Capture and document all queries / concerns via the ticketing tool / email/ calls.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Share periodic updates and feedback on regular basis.
- Maintain regular tracker(s)



and publish reports to all stakeholders.
- Ensure 100% adherence to teams and organizational processes.
- Time Management
- Ticket management
- Customer response and engagement
- Cross-functional communication and coordination
- Compliance and SOP

Knowledge and Skills:

- Basic knowledge of Linux, MySql, and Oracle
- Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
- Proactive, self-motivated and should be a team player
- Flexible to work in 24x7 setting
- Ability to plan and organize

📌 Technical Support Engineer (Bengaluru)
🏢 Tanla Platforms
📍 Bengaluru