Company: CitiusTech

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Startup

Company Type: Product & Service

Business Model: B2B

Funding Stage: Pre-seed

Industry: Information Technology and Services

: CitiusTech is a global healthcare technology company that empowers healthcare providers, payers, MedTech, and life sciences organizations with cutting-edge solutions across digital engineering, cloud, data, AI, and healthcare interoperability.

About The Role We are looking for a Software Engineer – Support Analyst with strong production support experience to ensure the stability, availability, and performance of business-critical applications. The ideal candidate will have hands-on expertise in Java, SQL, Unix/Linux, Azure, Kubernetes, and Docker, along with a proactive approach to incident resolution and operational excellence.

Location: Offshore (Pune, Mumbai, Hyderabad, Chennai, Bengaluru, Noida, Gurugram) Job Mode: Hybrid(Two days work from office) :

- 5 years of strong production support (L1/L2) experience.
- Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
- Take ownership of user problems and be proactive when dealing with user issues.
- Monitor all alerts and report any issue that may significantly impact the business.




- Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
- Issue and query resolution.
- Willing to work in 24x7 shifts on rotational basis.
- Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
- Conduct root-cause analysis and propose a corrective action plan.
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
- Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
- Experience in handling Critical Incidents (P1 and P2) and Bridge call.
- Adhere to the defined support delivery process/guidelines.
- Problem Management, Incident Management, Change Management, SLA Compliance.
- Excellent interpersonal skills, team player, proactive, self-starter and motivated.

📌 Technical Support Engineer (Noida)
🏢 ICE
📍 Noida