Role Overview Are you passionate about troubleshooting and providing top-notch technical assistance? Join us as a Technical Support , where you’ll play a key role in resolving technical issues, ensuring smooth IT operations, and enhancing the user experience.

In this role, you’ll provide hardware and software support, network troubleshooting, and system maintenance , working closely with internal teams and customers to resolve technical challenges efficiently. Your expertise in Windows/Linux environments, troubleshooting methodologies, and IT support tools will be critical in keeping systems running smoothly.

If you thrive on problem-solving, customer support, and optimizing IT performance, we’d love to hear from you!

Responsibilities

- Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
- User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
- System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
- Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
- Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
- Hardware & Peripheral Support – Install, configure,



and maintain printers, scanners, and other IT peripherals.
- Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Education & Experience

- Bachelor’s degree in computer science, Information Technology, or a related field.
- Certifications such as CompTIA A+, ITIL, CCNA, or Microsoft Certified IT Professional (MCITP) are a plus.
- Relevant experience in technical support, IT helpdesk, or system administration.
- Proficiency in Windows/MacOS/Linux troubleshooting and software installations.
- Knowledge of networking protocols, VPNs, and remote troubleshooting tools.
- Familiarity with IT ticketing systems, Active Directory, and cloud-based services.
- Hands on experience of SMTP, IMAP and POP3.

Bonus Perks

- Hands-On IT Experience – Gain exposure to diverse hardware, software, and network troubleshooting scenarios.
- Collaborative Work Setting – Work closely with IT teams and end-users to enhance overall system efficiency.
- Be Part of a Tech-Driven Team – Implement new IT solutions, optimize processes, and improve user experience.
- Skill Development & Growth – Enhance your expertise in troubleshooting, networking, and IT security with ongoing learning.
- Career Progression Opportunities – Grow into roles such as System Administrator, Network Engineer, or IT Specialist.

📌 Technical Support - Ahmedabad
🏢 QuantumLink Communications Private
📍 Ahmedabad