Company: Zeonix Global

Website: zeonixglobal.com

Location: Chandigarh, India (On-site)

Employment Type: Full-Time

Experience Level: 2+ years (Fresher may also apply)

About Zeonix GlobalZeonix Global is a fast-growing technology company delivering intelligent cloud-based software. Our Zeo product suite includes cutting-edge solutions for document verification, digital signatures, customer relationship management, and digital workflow automation.

Role OverviewAre you a tech enthusiast eager to kickstart your career inside a high-growth product startup? We are looking for an energetic Technical Support Executive (Fresher) to deliver exceptional client assistance for our Zeo products. You will act as the first line of engagement, helping clients troubleshoot issues, navigate platform features, and achieve a smooth onboarding experience.

Key Responsibilities

- First-Line Support: Address client queries and technical questions promptly via email, live chat, ticketing systems, and scheduled virtual calls.

- Issue Diagnosis & Triage: Investigate reported bugs, software errors, and user workflow issues, attempting first-contact resolution before escalating complex technical bugs to engineering.

- Client Onboarding & Enablement: Guide new users through account setup, platform configuration, and best practices across the Zeo suite.

- Documentation & Knowledge Base:



Help write and maintain user-facing FAQs, help center articles, and feature walkthrough guides based on recurring client feedback.

- Customer Advocacy: Document user feature requests and operational hurdles to assist our product team in continuously enhancing user experience.

What We Are Looking For

- Fresh Graduate: Degree or diploma in Computer Science, Information Technology, Computer Applications (BCA/MCA/B.Tech/B.Sc IT), or equivalent.

- Strong curiosity about web technologies, cloud applications, and software user interfaces.

- Clear and empathetic English verbal and written communication skills.

- Strong analytical mindset with a natural aptitude for logical troubleshooting.

- Willingness to work in a collaborative, agile startup environment.

What You Will Gain

- Direct mentorship from experienced system architects and product managers.

- Hands-on exposure to cloud SaaS infrastructure, digital document engines, and AI-enabled workflows.

- Accelerated growth opportunities trajectory into specialized technical support, quality assurance, or product operations.

How to ApplySend your resume and a short note on why you want to work at a tech startup to [email protected] with the subject line:

Application: Technical Support Executive - [Your Name]

📌 Technical Support Executive (Chandigarh)
🏢 Zeonix Global
📍 Chandigarh