Roles & Responsibilities

- Handle inbound phone and chat interactions confidently and collaboratively.

- Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.

- Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.

- Schedule follow-ups based on purchase intent and agree clear next steps with customers.

- Capture Voice of Customer and Voice of Business feedback for continuous improvement.

Technical Requirement

- Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.

- Experience with consumer customers preferred, with 3C product experience an advantage.

- Native or near-native proficiency in the supported language and strong market cultural awareness.

- Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.





- Positive understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.

Additional Responsibility

Total Exp - 2-4 Years

Education - Any Graduate

Location - Bangalore/Hyderabad

Shifts - Night Shifts (24/7 - Flexible shifts)

Educational Requirement

Graduate

Preferred Skills

Customer Service

Service Line

BPO Service Line

Role: Technical Operations (Tech Ops),

Industry Type: Analytics / KPO / Research,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Bpo

Communication SkillsCustomer ServiceSalesTechnical ProcessInboundSales ToolsCrm

📌 Technical Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru