ROLE PURPOSE

Oversee technical operations of the residential complex, ensuring reliable MEP systems and facilities, timely preventive maintenance and prompt resolution of resident technical concerns.

Key Responsibilities

- Technical Operations &
- Maintenance: Manage MEP systems, lifts, HVAC and STP; coordinate equipment handover, snag rectification, troubleshooting and preventive maintenance.
- Resident Issue Resolution: Handle technical queries and complaints within defined TAT, keep residents updated, follow up on feedback and escalate complex issues when required.
- Vendor &
- Contract Management: Coordinate vendors for repairs, servicing and spare parts; manage AMCs, LOIs, POs, invoices and SLA compliance; identify cost- and energy-saving opportunities.
- Team Leadership &
- Safety: Supervise and train technicians, allocate tasks, support recruitment, issue work permits and ensure safety procedures, regulatory compliance and daily checklists are followed.
- Reporting &
- Inventory: Prepare daily/periodic MIS and management reports; track fuel, power and water consumption; reconcile MEP, pool and STP consumables and maintain stock records.
- Site &
- Stakeholder Coordination:



Conduct daily site rounds, maintain snag lists, coordinate with project teams, developers, clients, shop owners and residents, and support parking/access-system operations.

Qualifications &

- Experience

- Diploma or degree in Electrical Engineering or a related field.
- Minimum 4+ years of technical facility management experience in residential complexes.
- Robust knowledge of MEP systems, equipment maintenance, troubleshooting and safety compliance.
- Good communication and customer-service skills; experience in vendor negotiation, contract/SLA management, MIS reporting and inventory control.

- Proactive, organized, analytical and adaptable, with team leadership and stakeholder-management skills.

KEY PERFORMANCE INDICATORS

Resident satisfaction: minimum 90%

- Critical-system uptime: 98% annually
- Close 95% of technical complaints within defined TAT; ageing below 5 days
- 100% on-time preventive maintenance completion
- At least 2 annual energy/cost initiatives targeting 5% operational cost reduction

📌 Technical Executive (Mangkolemba)
🏢 CREST PROPERTY SOLUTIONS PRIVATE
📍 Mangkolemba