Role & responsibilities

- Manage and supervise a team of telecallers responsible for outbound calling, lead generation, and customer engagement.

- Assign daily calling targets and monitor individual and team performance.

- Track daily calls, qualified leads, follow-ups, appointments, and conversions.

- Ensure timely follow-ups with prospects and maintain an updated lead database.

- Train, coach, and motivate team members to improve calling quality and productivity.

- Monitor call quality, communication skills, objection handling, and sales pitch effectiveness.

- Help team members handle customer queries and overcome sales objections.

- Coordinate with the field sales team to schedule client meetings and transfer qualified leads.

- Prepare daily, weekly, and monthly performance reports for management.





- Identify performance gaps and implement improvement plans to achieve team targets.

- Ensure proper usage of CRM tools, sales trackers, and reporting systems.

Preferred candidate profile

- 35 years of experience in telecalling, telesales, inside sales, or customer acquisition.

- At least 1–2 years of experience managing or leading a telecalling/telesales team.

- Strong understanding of outbound calling, lead generation, and follow-up management.

- Excellent communication, team management, and problem-solving skills.

- Experience in target setting, performance monitoring, and team productivity management.

- Basic knowledge of MS Excel, CRM tools, and sales reporting.

- Ability to work in a target-driven workplace.

📌 Team Leader_Telesales / Telecalling (Telecom/CPaaS) (Delhi)
🏢 Fabmediatech
📍 Delhi