Team Leader – International Voice Process Company: Virelaxa Pvt. Ltd.

Salary: ₹25,000 – ₹30,000 per month (3–3.6 LPA) Experience: 1–2 years as a Team Leader Education: Minimum degree qualification; candidates who have completed their degree and are not pursuing further studies Age: 25 years and above Process: International Voice / BPO Employment Type: Full-time Shift: Night Shift Job DescriptionWe are looking for an experienced and result-oriented Team Leader to manage an International Voice Process team. The candidate should have robust leadership, communication, and team-management skills, with the ability to monitor performance and achieve business targets. Roles and ResponsibilitiesLead, monitor, and motivate a team of voice process executives.

Track KPI metrics, including AHT, quality, CSAT, and WFM. Prepare and manage team rosters and shift schedules. Monitor executive performance and provide regular feedback.



Conduct call monitoring and ensure process quality standards.

Handle escalations and support team members in resolving customer issues. Track attendance, productivity, and target achievement. Prepare daily and weekly performance reports.

Required

SkillsMinimum 1–2 years of experience as a Team Leader in an International Voice/BPO process. Strong leadership and people-management skills.

Excellent

English communication skills. Knowledge of KPI metrics, WFM, roster preparation, and AHT. Ability to monitor calls, identify performance gaps, and provide constructive feedback. Willingness to work night shifts. How to ApplyInterested candidates can share their updated resumes via WhatsApp. Our recruitment team will contact shortlisted candidates.

Contact: 99897 98290 Email: [email protected]

📌 Team Leader - International Voice Process (Visakhapatnam)
🏢 Virelaxa Private
📍 Visakhapatnam