POSITION SUMMARY A Team Leader or Captain at a restaurant is responsible for overseeing the dining room operations, ensuring excellent customer service, coordinating the waitstaff, and assisting with various managerial tasks. This role requires strong leadership skills, a thorough understanding of restaurant operations, and a commitment to maintaining high standards of service and hospitality.
ROLES & RESPONSIBILITIES:
Leadership and Team Management:
- Supervise and support the waitstaff, including servers, bussers, and host staff.
- Ensure all team members adhere to restaurant policies and procedures.
- Conduct regular team meetings to communicate updates, goals, and feedback.
- Assist in training current employees and provide ongoing coaching to current staff.
Customer Service:
- Greet and interact with customers to ensure a positive dining experience.
- Address customer complaints and concerns promptly and professionally.
- Monitor the dining area to ensure high standards of cleanliness and service.
- Assist with taking orders, serving food and beverages, and processing payments during peak times.
Operational Duties:
- Oversee the opening and closing procedures of the restaurant.
- Coordinate with kitchen staff to ensure timely and accurate food delivery.
- Maintain inventory of front-of-house supplies and place orders as needed.
- Ensure compliance with health and safety regulations.
Sales and Financial Responsibilities:
- Assist in achieving sales targets and maximizing revenue.
- Promote special offers, events, and loyalty programs to customers.
- Handle cash and manage daily financial transactions accurately.
- Prepare and submit daily reports to management.
Problem-Solving:
- Resolve conflicts among staff or customers effectively.
- Identify and implement improvements to enhance service quality and efficiency.
- Address any operational issues that may arise during shifts.
Education:
- HM diploma/ Degree; additional certification in hospitality or restaurant management is a plus.
Experience:
- Minimum 5 years of experience required
- Previous experience in a supervisory role within the hospitality or restaurant industry is preferred.
- Proven track record of providing excellent customer service.