iStreet Network Limited

Team Lead Product Delivery

Company

Status iStreet Network Limited

Full time, Employee

10+ years

Location

Mumbai

Job Category

Career Level

Computers, Software

Experienced (Lead, Manager)

Relevant Work

Experience

Education Level

Bachelor's degree or higher in Computer Science, Engineering

Roles &

Responsibilities

Develop a deep understanding of the Heal solution suite and its capabilities through training and hands-on experience. Major responsibilities in the lifecycle of client deployment process for each phase:

Discovery

Understand & document client application landscape and infrastructure

Get details of known application, infrastructure outages and pain points

Understand customers requirements and translate them to specific monitoring requirements.

Solution

Review the plan and get sign-off from the client project manager

Hands-on implementation and configuration of Heal to monitor the client Applications & infrastructure

Ensure on time delivery of tasks and completion of Heal implementation milestones

Technical Value Add

Analyse the alerts and issues identified by Heal to prepare a detailed Root Cause Analysis report

Fine tune Heal configuration based on analysis of alerts

Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of Heal alerts

Train client / Appnomic monitoring team on features of Heal and using it to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed

Document best practices in deploying Heal in customer environments

Sustenance

Track the support requirements and interface with the Heal support team for quick resolutions

Manage the Heal patch updates and upgrades on an ongoing basis

Ensure and document full deployment of Heal product in client's environment

Continuously monitor and improve the deployments.

Troubleshooting configuration/environment/application server issues.





Lead regular meetings with clients and internal stakeholders.

Provide feedback to engineering and product management team to improve features of the product and packaging

Skill

Requirement

Must have 5 years of experience, preferably a part of it in the IT

Management / Application Performance Management area

Must have exp in following technologies: WebSphere Application Server,

Jboss,

Kubernetes, Openshift, Jenkins, Splunk, APM Tools, Apache, IHS server, Datapower

Administrator on AIX, Linux, and Windows Platforms.

Should have at least 3 years experience in one of the Unix based operating systems - Linux, AIX, Solaris & HPUX

Must have knowledge of Dockers, OpenSearch, ELK, Grafana

Should have exp in handing the team.

Must have Client handling skills

Should be familiar with basic tasks of any one of the databases such as

MySQL, Oracle, MSSQL Server

Good to have exposure to Flink and Cassandra

Good to have exposure to AI / ML

Good to have knowledge of Nomad, Consul, Couchbase, KeyCloak,

HAProxy

Should have at least 3 years experience in one of the database systems.

Must be able to independently write and trouble-shoot scripts in Shell /

Bash / Perl / SQL

Exposure to 1 or more of the following business domains (Must have had a client in any of the domains, in the career history): Banking /

Ecommerce / Manufacturing

Should be able to create and run basic database SQL queries or

Stored Procedures or Oracle Replication

Must be able to gather requirements from customers and translate it into clear SOW documents

Knowledge of Database tuning & Data lifecycle management

Basic System Administrator skills (shell scripting / automation).

Experience in Windows Server operating system and administration skills is an added advantage.

Experience working on distributed enterprise software products

3 years of experience in customer-facing positions as a professional services consultant or implementation engineer

Prior development background in J2EE or .Net stack is a robust plus

📌 Team Lead | (Navi Mumbai)
🏢 Istreet Network
📍 Navi Mumbai