Job Title: Team Lead - BFSI Operations (Non-IT)
Location: Pune Experience: 5-7Years
Industry: Banking, Financial Services & Insurance (BFSI)
Job Summary
We are seeking an experienced Team Lead - BFSI Operations to manage a team responsible for delivering high-quality banking, financial services, or insurance operations. The ideal candidate will have strong people management skills, process knowledge, stakeholder management capabilities, and a proven track record of achieving operational excellence, service quality, and productivity targets.
Key Responsibilities
- Lead and manage a team of executives/associates handling BFSI operational processes.
- Monitor daily operations to ensure adherence to SLAs, KPIs, compliance, and quality standards.
- Drive productivity, efficiency, and continuous process improvements.
- Conduct performance reviews, coaching sessions, and team development activities.
- Ensure compliance with regulatory requirements, company policies, and audit guidelines.
- Analyze operational metrics and prepare MIS reports for management review.
- Handle escalations from customers, internal stakeholders, and business partners.
- Support workforce planning, resource allocation, and capacity management.
- Identify training needs and facilitate knowledge enhancement sessions.
- Collaborate with cross-functional teams to improve customer experience and operational effectiveness.
- Drive employee engagement and maintain a high-performance work culture.
Required Skills
- Robust understanding of Banking, Financial Services, or Insurance operations.
- Team handling and people management experience.
- Knowledge of KYC, AML, Loan Processing, Claims Processing, Underwriting, Wealth Management, or Back-office Operations (depending on business area).
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Experience in MIS reporting and operational dashboards.
- Ability to manage escalations and meet business targets.
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