Job Summary

We are looking for a skilled Oracle Recruitment Module Support Analyst with 3–5 years of experience in Oracle Recruitment/Oracle Recruiting Cloud (ORC) support. The ideal candidate should have strong functional knowledge of the end-to-end Talent Acquisition process and experience of providing production support by managing and resolving recruitment-related tickets. This role requires working closely with business users and cross-functional teams to ensure efficient issue resolution and continuous support for recruitment operations.

Key Responsibilities

- Provide Level 2 functional support for the Oracle Recruitment module/Oracle Recruiting Cloud (ORC).
- Analyse, troubleshoot, and resolve incidents and service requests related to recruitment processes within defined SLAs.
- Handle complex recruitment module issues and coordinate with technical teams for resolution when required.
- Support end users with recruitment-related functionality, configurations, and process queries.
- Monitor and prioritize support tickets, ensuring timely resolution and high customer satisfaction.
- Perform root cause analysis for recurring issues and recommend preventive solutions.
- Collaborate with HR, Talent Acquisition, and technical teams to support business requirements.
- Validate system changes and support testing activities for patches, enhancements, and releases.
- Maintain support documentation, knowledge articles, and standard operating procedures.
- Ensure compliance with organizational support processes and service quality standards.

Required Qualifications

- Bachelor’s degree in any discipline.

Experience Requirements

- 3–5 years of hands-on experience supporting the Oracle Recruitment module or Oracle Recruiting Cloud (ORC).




- Strong understanding of the end-to-end Talent Acquisition lifecycle, including requisition management, candidate sourcing, application processing, interview scheduling, offer management, onboarding integration, and hiring workflows.
- Experience managing production support, incident management, and service requests using ticketing tools such as ServiceNow, Jira, or similar platforms.
- Good understanding of Oracle HCM Cloud security roles and recruitment-related business processes.
- Ability to analyze functional issues, perform root cause analysis, and recommend solutions.
- Strong communication, analytical, and problem-solving skills.
- Experience working with global stakeholders and support teams.
- Willingness to work in a night shift.

Key Skills & Competencies
- Solid understanding of US recruitment lifecycle and compliance requirements
- Excellent stakeholder management and communication skills
- Advanced sourcing and screening capabilities
- Analytical mindset with data-driven decision-making
- Coaching and mentoring skills
- Quality assurance and process improvement expertise

Tools & Systems
- Applicant Tracking Systems (ATS): Workday, Taleo, SuccessFactors, or similar
- ServiceNow or other ticketing tools
- LinkedIn Recruiter, job boards, and sourcing platforms

Stakeholder Interaction

- Hiring Managers (US-based)
- HR Business Partners
- Candidates and external vendors
- Internal recruitment and operations teams

Success Metrics / KPIs

- Time-to-fill and time-to-submit
- Quality of hire and hiring manager satisfaction
- Compliance adherence (EEO/OFCCP)
- Audit and quality scores
- Offer acceptance rate
- Process improvement initiatives delivered

Language Requirements

- Fluent English (mandatory)

📌 TA - Oracle Recruitment Module Support Analyst –SME (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad