Key Responsibilities

Perform daily control room operations, including monitoring alerts, handling batch job abends, and managing incidents in accordance with SOPs.

Execute Control-M activities such as holding, releasing, and restarting jobs.

Monitor batch flows and escalate issues to ensure SLAs for critical processes are met.

Monitor z/OS systems, review logs, and perform initial troubleshooting; engage next-level support when required.

Execute operational procedures including IPLs (Initial Program Loads), maintenance implementations, and task restarts (bounce activities).

Monitor system health using tools such as Chronos and report issues to senior leads or SMEs as needed.

Create, update, and manage incident tickets and RITMs in ServiceNow, ensuring all tickets are accurately updated before shift end.

Provide support to data centers (DCs), including troubleshooting batch processing issues and resolving printer-related problems.

Support and facilitate EDIM (Data Center Power Outage activities) and related operational events.

Handle customer support requests via phone queue, email, and chat platforms (Zoom, Teams, Slack) while meeting response SLAs.

Follow established escalation procedures and SOPs for issue management and resolution.

Maintain proper documentation and communicate issues effectively during shift handovers.

Minimum Qualifications

1–3 years of experience in technology operations, control room, or system administration.

Basic knowledge of mainframe environments (z/OS) and batch processing concepts.





Experience with job scheduling tools (e.g., Control-M).

Familiarity with ServiceNow or similar ticketing systems.

Strong problem-solving skills and attention to detail.

Ability to work in a 24x7 shift-based workplace.

Preferred Qualifications

Exposure to mainframe tools and utilities.

Basic understanding of JCL (Job Control Language).

Experience supporting data center operations.

Familiarity with monitoring tools such as Chronos.

Experience using collaboration tools like Zoom, Microsoft Teams, and Slack.

Ability to work effectively in a team and escalate issues appropriately.

Core Competencies

Attention to detail

Problem-solving ability

Multitasking and time management

Communication and teamwork

Ability to follow processes and SOPs

Customer support orientation

Working Conditions

24/7 operational support environment with rotating shifts

Fast-paced, high-availability support setting

Interaction with cross-functional and geographically distributed teams

Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages

Primary Location...Tower 1, Part Of 1st, 2nd To 4th Flrs, Intl Tech Park Radial Road (radial It Park Pvt Ltd), , India

📌 SYSTEMS ADMINISTRATOR, TECHNOLOGY OPERATI (Chennai)
🏢 Walmart Global Tech India
📍 Chennai