Company: upGrad

Website: Visit Website

Business Type: Small/Medium Business

Company Type: Product

Business Model: B2C

Funding Stage: Private Equity

Industry: Edu-Tech

Salary Range: ₹ 2-4 Lacs PA

: Location: Gachibowli, Hyderabad

Working Days: 6 days a week

Shift: Day Shift

Company: EdTech company with up to 150 employees

We are looking for a hands-on IT Administrator / Desktop Support Engineer to manage day-to-day IT operations and ensure smooth functioning of the company’s IT infrastructure.

The ideal candidate will be responsible for supporting employee laptops, printers, LAN/Wi-Fi connectivity, conference room equipment, and other office IT hardware. The role requires strong experience in supporting both Windows and macOS devices , resolving daily IT tickets, managing employee onboarding and offboarding, and maintaining IT assets.

Experience with Microsoft Intune or similar endpoint management / MDM tools will be preferred.

Key Responsibilities

- Provide day-to-day IT support for employees, including laptops, desktops, printers, scanners, LAN, Wi-Fi, and other office hardware.
- Troubleshoot and resolve hardware, software, network, and connectivity-related issues.
- Manage and support both Windows laptops and Apple MacBooks.
- Configure, provision, and support employee laptops and endpoints.
- Support employee onboarding and offboarding, including laptop setup, email/account configuration, software installation, access creation, and access removal.
- Install, configure, and maintain printers, conference room systems, biometric devices, and other IT peripherals.




- Ensure smooth LAN, Wi-Fi, and internet connectivity across the office.
- Respond to internal IT tickets and resolve issues within expected timelines.
- Maintain IT asset inventory, including laptops, accessories, printers, and other hardware.
- Track device allocation, returns, replacements, repairs, and warranty status.
- Support Microsoft 365 / Office 365 user management, email setup, and basic access-related tasks.
- Maintain basic IT documentation, including asset records, troubleshooting steps, and user access details.
- Coordinate with vendors, internet service providers, and internal departments whenever required.
- Ensure all office IT systems and devices run smoothly with minimum downtime.

Required Skills & Experience:

- 2–3 years of hands-on experience in IT administration, desktop support, or endpoint support.
- Strong experience supporting Windows laptops and macOS / Apple MacBooks.
- Good understanding of laptop setup, troubleshooting, formatting, software installation, and device configuration.
- Basic understanding of LAN, Wi-Fi, routers, switches, and internet troubleshooting.
- Experience in printer setup, peripheral installation, and conference room IT support.
- Experience handling employee onboarding and offboarding from an IT perspective.
- Positive understanding of endpoint security, access control, and device maintenance.
- Strong communication skills and ability to support non-technical users.
- Ability to work independently and manage daily IT support tickets efficiently.

📌 System Administrator (Hyderabad)
🏢 ICE
📍 Hyderabad