- Atleast 4 years of experience in Desktop EUC environment using leading methodologies (Windows 7 & 10 platforms) & processes with some network and firewall knowledge preferred.
- Provide IT Support to existing infra, implement new systems, maintain and resolve and analyze issues and provide mitigation or preventive solutions.
- Provide technical support to end users on various technical issues and problems relating to hardware and software
- Install hardware equipment, software and maintenance agreements
- Perform acceptance testing of installed/upgraded equipment
- Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
- Prepare, propose, implement and track projects, policies, procedures and standards relating to Technology Management, IT security and infrastructure as a whole.
- Respond, document and resolve service tickets in a timely manner and according to Service Level Agreements.
- Perform ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention
- Experience in RFP documentation, clarification, negotiation and completion of procurement cycle
- Experience in MS Windows environment & application support.
- Knowledge in Microsoft Active Directory.
Proficient and deep understanding on Microsoft Active Directory including deploying, configuring and managing GPOs
- Experience in implementing or working in workplace with Network Access Control solutions with posture checks
- Experience in End user device deployment and planning in manufacturing industry is an added advantage.
- Sound understanding and hands on experience in all phases of the project lifecycle
- Effective written and verbal communication skills
- Provide technical direction in detailed design to projects and programs
- Work with IT teams and partners to establish technology targets for infrastructure, cloud, network and telecommunications systems
- Should be ready to work in 24X7 Shifts
- Flexibility to work outside of Business Hours to support any critical issues
- Closely work with Bottom Quartile workers and ensure in upskilling them
- Knowledge on and ability to follow Incident, Request, Problem and Change Management Process.
- Ability to work on multiple concurrent tasks with conflicting priorities
- Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams