SLBS is looking for a proactive and student-focused Student Success Executive (SSE) to support students throughout their learning journey, ensure student satisfaction, improve engagement, and maintain effective communication with students.
Key Responsibilities:
- Monitor student progress, attendance, and engagement.
- Regularly follow up with students regarding their learning progress and concerns.
- Address student queries and coordinate with academic and operations teams to resolve issues.
- Maintain student records, feedback, and progress reports.
- Ensure students actively participate in classes and learning activities.
- Identify students facing difficulties and provide timely support.
- Coordinate with faculty members and management to improve the overall student experience.
- Support student retention and reduce dropouts through consistent follow-ups.
- Ensure timely updates of student information in the LMS and relevant records.
Requirements:
- Bachelor's degree in any discipline.
- 1–3 years of experience in student coordination, student success, academic counselling, or customer relationship management.
- Excellent communication and interpersonal skills.
- Positive coordination, follow-up, and problem-solving abilities.
- Basic knowledge of MS Excel and Google Sheets.
- Candidates with EdTech or educational institution experience are preferred.