JOB DESCRIPTIONStore Manager

Company: Dhanya Bazaar Pvt. Ltd.

Industry: Supermarket / Retail

Department: Store Operations

Experience: 3+ Years in Relevant Field

Job Location: Thiruvananthapuram / Kollam, Kerala

Employment Type: Full-Time

Job Summary

We are looking for an experienced and result-oriented Store Manager to oversee the overall operations of a supermarket branch. The candidate will be responsible for achieving sales targets, managing staff, controlling inventory, ensuring customer satisfaction, maintaining store standards, and maximizing branch profitability while ensuring compliance with company policies and procedures.

Key Responsibilities

1. Store Operations Management

- Manage the day-to-day operations of the supermarket branch.
- Ensure smooth functioning of all departments, including grocery, FMCG, fresh produce, and other product categories.
- Maintain store cleanliness, product displays, shelf replenishment, and merchandising standards.
- Ensure compliance with company SOPs, operational policies, and food safety requirements.
- Coordinate with head office and other departments to resolve operational issues.

2. Sales & Profitability

- Achieve daily, weekly, and monthly sales targets.
- Monitor sales performance, gross margins, and category-wise profitability.
- Analyze sales reports and implement strategies to improve business performance.
- Ensure proper implementation of promotional offers, discounts, and seasonal campaigns.
- Identify opportunities to increase customer footfall and average bill value.

3. Inventory & Stock Management

- Monitor stock availability and ensure timely replenishment of products.
- Coordinate with procurement and warehouse teams for purchase and supply requirements.
- Conduct regular stock verification and investigate inventory discrepancies.
- Control excess stock, stock-outs, damaged goods, and expiry losses.




- Ensure proper product rotation and near-expiry stock monitoring.

4. Staff Management & Leadership

- Supervise, guide, and motivate store employees and department supervisors.
- Manage staff attendance, shift scheduling, task allocation, and productivity.
- Train employees on customer service, product knowledge, and operational procedures.
- Maintain discipline and ensure adequate staffing across departments.
- Evaluate employee performance and support staff development.

5. Customer Service

- Ensure excellent customer service and a positive shopping experience.
- Handle customer complaints, feedback, and escalations professionally.
- Ensure accurate pricing, billing, and promotional communication.
- Monitor customer satisfaction and implement service improvements.

6. Cash, Billing & Administration

- Monitor billing counter operations and ensure smooth checkout processes.
- Ensure proper cash handling, cash reconciliation, and daily sales closing.
- Coordinate with the accounts department regarding sales reports and cash deposits.
- Monitor expenses and ensure compliance with financial control procedures.
- Maintain accurate store records and documentation.

7. Reporting & Compliance

- Prepare daily, weekly, and monthly store performance reports.
- Monitor sales, stock levels, gross margins, shrinkage, and operating expenses.
- Ensure proper handling of damaged, expired, and returned products.
- Maintain required licenses, records, and food safety standards applicable to the store.
- Report branch performance, operational challenges,



and improvement plans to management.

Educational Qualifications
- Bachelor's degree in Commerce, Business Administration, Retail Management, or a related field is preferred.
- Candidates with relevant supermarket management experience will be given preference.

Required Experience
- Minimum 3 years of experience in supermarket, retail, or FMCG operations.
- Previous experience as a Store Manager, Assistant Store Manager, or Department Manager is preferred.
- Experience managing store staff, sales targets, inventory, and daily operations is essential.

Required Skills
- Robust leadership and team management skills.
- Good sales analysis and business decision-making abilities.
- Knowledge of inventory control, merchandising, and retail operations.
- Proficiency in MS Excel, POS systems, and retail management software.
- Good communication and customer service skills.
- Ability to manage multiple priorities and work under pressure.

Key Performance Indicators (KPIs)
- Achievement of monthly sales targets.
- Gross margin and store profitability.
- Inventory accuracy and product availability.
- Reduction in stock losses, expiry, and shrinkage.
- Customer satisfaction and complaint resolution.
- Staff productivity and attendance management.
- Compliance with company SOPs and store standards.
- Accuracy of cash reconciliation and daily reporting.

Preferred Candidate Profile A hands-on retail professional with strong leadership, sales management, inventory control, and customer service experience who can independently manage supermarket operations and achieve business targets. Reporting To: Area Sales Manager / Senior Management

How to Apply: Interested candidates may submit their updated CV to the HR department of Dhanya Bazaar Pvt. Ltd.

Pay: From ₹30,000.00 per month

Work Location: In person

📌 Store Manager (Kaniyapuram)
🏢 Dhanya Bazaar
📍 Kaniyapuram