We are looking for a well-groomed and customer-oriented Steward Captain to supervise the service team and ensure smooth restaurant or café operations. The ideal candidate should have good communication skills, leadership abilities, and a robust focus on guest satisfaction.
Key Responsibilities
- Supervise stewards and service staff during daily operations.
- Ensure proper table setup, food service, and timely order delivery.
- Welcome guests and ensure a pleasant dining experience.
- Take orders and coordinate with the kitchen and barista teams.
- Handle guest queries, feedback, and complaints professionally.
- Ensure cleanliness, hygiene, and grooming standards are maintained.
- Monitor service quality and ensure adherence to company SOPs.
- Assist with staff training, shift allocation, and daily briefings.
- Coordinate with the Shift Supervisor and Café Manager for smooth operations.
- Ensure proper handling of billing and POS operations, wherever required.
Candidate Requirements
- 2–4 years of experience in restaurants, cafés, hotels, or QSRs.
- Previous experience handling or supervising a service team.
- Good communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Professional grooming and a positive attitude.
- Ability to work in rotational shifts, including weekends and holidays.