Designation: Data Warehouse & Data Lake Support Analyst

Department: Information Technology

Location: Mumbai - Malad

Experience: 7 - 8 Years

Job Role

We are seeking a proactive and detail-oriented Data Warehouse & Data Lake Support Analyst to support daily business operations, data management activities, vendor coordination, and application support functions. The role involves managing ad-hoc data requests, coordinating with vendors and internal teams, supporting data loads, handling onboarding activities, and gathering requirements for recent developments.

Responsibilities:

Data Request & Incident Management

- Monitor and track fulfillment of ad-hoc data requests through the Jira ticketing application.
- Ensure timely assignment, follow-up, and closure of service requests and incidents.
- Coordinate with technical and business teams to meet agreed SLAs.
- Provide regular status updates to stakeholders on open requests and issues.

Issue Resolution & Production Support

- Investigate, troubleshoot, and resolve data-related and application-related issues.
- Coordinate with development, infrastructure, and vendor teams for timely issue resolution.
- Track and report recurring issues and recommend corrective actions.

Data Load Support

- Support daily, weekly, and monthly data load activities in Data Warehouse and Data Lake environments.




- Validate data loads and ensure data availability for business users.
- Coordinate with technical teams to resolve data load failures and discrepancies.
- Perform basic data verification and reconciliation activities.

Vendor Management

- Coordinate vendor agreement processing and ensure timely completion of required documentation.
- Manage vendor billing processes, including invoice validation, approvals, and tracking.

Knowledge Management & Coordination

- Coordinate knowledge transfer sessions between vendors and the BAXA application team.
- Maintain operational documents, SOPs, and knowledge repositories.
- Ensure proper handover of critical application and support knowledge.

Onboarding & Offboarding Support

- Coordinate new joiner onboarding activities, including system access requests and necessary approvals.
- Manage employee and vendor offboarding activities, ensuring timely revocation of access.

Requirement Gathering & Development Support

- Coordinate discussions with business users, application teams, and vendors.
- Prepare requirement documents, functional specifications, and impact assessments.
- Support UAT activities
- 5 + yrs experience with Jira or similar ticketing tools
- Understanding of Data Warehouse and Data Lake concepts.
- Strong incident management and issue-resolution skills.

Email: [email protected]

📌 Sr. Manager - Data Warehouse & Data Lake Support Analyst (Mumbai)
🏢 Bharti AXA Life Insurance
📍 Mumbai