Qualification : Graduate in Mechanical or Electrical Engineering
Work Experience : Minimum 3 years (Female Diversity Preffered)
Reporting to : In charge Field Quality
Summary of Position:
- Collects customer complaint data from the field and the service organization to act as an early warning signal to the concerned department and analyzes the data.
- Process improvement in manufacturing process through root cause analysis of problem & implementation of solution at shop floor.
Roles and Responsibilities
● Collects customer complaint data from the field (trade partners, CFA’s and end –users) and communicates the results to the plant for immediate action.
● Visits customers to better understand the nature of the complaints.
● Organizes visits of plant personnel to customers and customer’s visits to the plant.
● Provide data to In charge quality analysis relating to field quality.
● Works closely with the sales and service organization to schedule customer visits and collect customer complaints data.
● Analysis of all field related data - Warranty, Cost of poor quality, customer machine replacement
Required skills & Competencies
Technical
● Quality Reporting /Analysis/Planning
● Proficient in Ontrac reporting and analysis
● Proficient in SAP BW report and analysis
● Proficient in TCQ reporting , analysis
● Computer Literacy-Advanced Excel & Google sheets,
● Visual Tools - Tableau, Google studio, Google slides
📌 Sr Executive - Field Quality (Faridabad)
🏢 Whirlpool India
📍 Faridabad
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