Summary

Position Summary

Specialist Assistant Manager- Change/Training Communications - Deloitte Support Services India Private Limited

Deloitte Global is seeking an experienced change and training communications specialist to develop learning materials, project resources, and process documentation for the Change Management Center of Excellence (COE). In this role, you will partner with stakeholders and subject matter specialists to create explicit communications and learning resources that support adoption of new processes, behaviors, and technologies across Deloitte Global. You will help translate change priorities into practical, audience-focused materials throughout the change lifecycle.

Work you'll do

As a Specialist Assistant Manager - Change/Training Communications on the Change Management Center of Excellence (COE) team, you will be responsible for:

- Partner with COE leaders, subject matter specialists, managers, project teams, and impacted business groups to gather requirements, assess change impacts, and support engagement activities.

- Translate business requirements into change timelines, deliverable schedules, learner journeys, role-based training plans, and stakeholder engagement materials.

- Develop change communications, announcements, presentations, leader talking points, briefing materials, and presentation scripts to support awareness and adoption.

- Create and maintain learning resources, including standard operating procedures, quick reference guides, job aids, process guides, frequently asked questions, one-pagers, infographics, ServiceNow knowledge articles, training decks, and facilitator materials.

- Manage content review and approval cycles; maintain Teams sites, SharePoint pages, and resource repositories; and coordinate updates with Knowledge Services and Creative Services.

The team The Change Management Center of Excellence (COE) is part of Deloitte Global People and Operations.



The team partners with People and Operations teams and select business units to identify and address people-focused change priorities across Deloitte Global. It delivers change enablement, communications, and learning resources that help stakeholders adopt new processes, behaviors, and technologies.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required

- Bachelor’s degree.

- 6+ years of experience in training, learning-content development, and/or communications.

- Experience supporting change management initiatives, including stakeholder partnership, change-impact assessment, and development of communication and engagement materials.

- Experience developing instructional content, including training materials, standard operating procedures, quick reference guides, job aids, knowledge articles, and facilitator resources.

- Experience managing learning or communication content through review, launch, and post-go-live updates.

- Experience using Microsoft 365 and Adobe Creative Cloud, including InDesign and Illustrator, to develop learning and communication materials.

Preferred

- Change management and/or training certification.

- Experience maintaining Teams sites, SharePoint pages, intranet content, or project resource hubs.

- Experience supporting knowledge-transfer sessions, train-the-trainer activities, or facilitator-led training.

- Experience collaborating with creative-services teams on visual design, video, or multimedia assets.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are.



Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people.

Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits.

Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 371110

📌 Specialist Assistant Manager - Training Communication - Hyderabad
🏢 Deloitte
📍 Hyderabad