To assign and track tickets and change requests for service delivery
Key Responsibilities
1. To manage SLAâs
2. To ensure process improvement and compliance in the assigned module| and participate in technical discussions/review.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity.
📌 Shift Lead (Vijayawada)
🏢 HCLTech
📍 Vijayawada
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