Job Requirements and Responsibilities The ServiceNow Technical Architect designs secure, scalable, and maintainable solutions on the ServiceNow platform; translates business requirements into technical architecture; advises senior stakeholders; and provides technical governance throughout the solution lifecycle.

Responsibilities and Qualifications:

- Design innovative ServiceNow solutions and clearly articulate the proposed architecture and business value.

- Advise C-suite stakeholders on solutions aligned with their business needs.

- Provide leadership and oversight for critical ServiceNow programs at Fortune 500 clients.

- Develop prototypes and deliver effective ServiceNow solution demonstrations.

- Assess client environments and create transformation roadmaps that improve business value.

- Identify opportunities to deliver additional client value and collaborate with ServiceNow account teams to advance them.

- Continuously improve implementation methodologies and service offerings based on client experience.

- Create technical architecture diagrams and supporting documentation.

- Design reusable technical frameworks, building blocks, and accelerators.

- Perform hands-on development of complex client solutions.

- Guide and mentor ServiceNow Developers.

- Provide consultative thought leadership by presenting options, benefits, trade-offs, and risks to sponsors and stakeholders addressing governance, program/project management, business process, and technical challenges.

- Lead solution design, estimation, implementation planning, and development of proposal responses for new opportunities.





- Demonstrate a strong commitment to expanding ServiceNow expertise through formal training, mentorship, and hands-on experience.

- Stay current with major platform releases and complete required delta exams promptly.

- Bring 8+ years of experience in the ServiceNow ecosystem.

- Have hands-on experience developing solutions using relevant ServiceNow platform components.

- Demonstrate expertise in architecting ServiceNow or comparable ITIL-based solutions.

- Have experience implementing or maintaining ServiceNow ITSM,CSM and SPM modules

- Demonstrate success with large-scale deployments and a strong understanding of application lifecycle management.

- Develop design documentation covering business, infrastructure, security, support, and operational requirements.

- Possess excellent written and verbal communication and presentation skills, with the ability to explain technical concepts clearly to technical and non-technical audiences.

- Work effectively in virtual teams across multiple locations.

- Demonstrate robust leadership, mentoring, customer service, communication, problem-solving, and decision-making skills.

- Demonstrate strong prioritization, time-management, and organizational skills.

- Minimum certification criteria: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) certifications in IT Service Management (ITSM), Customer Service Management (CSM), and Strategic Portfolio Management (SPM).

- ServiceNow Certified Technical Architect (CTA) certification is preferred.

📌 Servicenow Technical Architect (Indore)
🏢 Tata Consultancy Services
📍 Indore