Position : ServiceNow Developer

Location : Gurgaon, Onsite

Experience : 4 - 6 Years

Employment Type : Full-time

Immediate Joiners Only : Serving Notice Period, Max 15 days

Delhi NCR Local Candidates Only : Yes

Previous experience working with MNCs : Yes

Key Responsibilities :

- Build and enhance ServiceNow solutions : Develop applications, modules, workflows, catalog items, dashboards, reports, forms and automation aligned to business needs.
- Own technical delivery : Analyze requirements, estimate effort, design solutions, configure/develop changes, support testing and manage deployment readiness.
- Support ITSM and domain workflows : Deliver enhancements across ITSM areas and TPRM/TCRM workflows, including assessment, approval, due diligence, risk review and closure activities where applicable.
- Develop platform components : Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, UI Pages, UI Macros, Notifications, Flow Designer flows and workflows.
- Enable integrations : Build and support secure integrations using REST, SOAP, JSON, XML, LDAP, SQL, Web Services and other enterprise integration patterns.
- Maintain security and controls : Configure roles, groups, ACLs, domain separation and data security controls in line with governance requirements.
- Troubleshoot and optimize : Investigate platform issues, perform root cause analysis, debug defects, improve performance and reduce recurring incidents.
- Collaborate globally : Partner with business owners, architects, administrators, BSAs, testers, support teams and cross-functional stakeholders.
- Document and transition knowledge : Maintain design specs, release notes, deployment guides, test evidence, operating procedures,



troubleshooting notes and KT materials.
- Contribute to agile delivery : Participate in backlog refinement, sprint planning, design reviews, code reviews, testing, release management and platform upgrades.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent work experience.
- Minimum 3+ years of hands-on ServiceNow development and administration experience.
- Strong ServiceNow platform knowledge, including architecture, data model, development standards and release practices.
- Strong JavaScript development skills and experience with ServiceNow scripting/configuration.
- Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Service Catalog, Flow Designer, Workflows and Update Sets.
- ServiceNow Implementation, ITSM, GRC, TPRM, HRSD, ITOM, CMDB or custom application experience - Must Have (GRC and TPRM).
- Experience designing and supporting integrations using REST, SOAP, JSON, XML, LDAP or similar technologies.
- Experience in testing, debugging, troubleshooting, deployment and production support.
- Solid analytical, problem-solving, written communication and stakeholder management skills.
- Experience working in Agile/Scrum delivery environments.

Preferred Qualifications :

- ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
- Knowledge of ITIL processes and service management best practices.
- Experience with ServiceNow Orchestration and IntegrationHub.
- Experience leading development initiatives, mentoring junior developers or acting as a technical lead.
- Knowledge of enterprise architecture, cyber/security requirements, governance and compliance controls.

📌 ServiceNow Developer - ITSM Module (India)
🏢 Career Infosystem
📍 India