Experience Required: 6+ Years

Role: ServiceNow Developer/Consultant

Key Responsibilities:

- Design, develop, and customize ServiceNow solutions across ITAM, CSM, and CMDB modules.
- Implement and support Hardware Asset Management (HAM), Software Asset Management (SAM), Customer Service Management (CSM), and Service Catalog capabilities.
- Maintain and improve CMDB health, governance, data quality, and relationship mapping.
- Build and manage integrations using REST APIs, SOAP Web Services, IntegrationHub, and Scripted APIs.
- Develop and enhance Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer workflows, and Service Portal components.
- Collaborate with business stakeholders to gather requirements and deliver scalable ServiceNow solutions.
- Support platform upgrades, enhancements, troubleshooting, and release management activities.





Key Skills:

- 6+ years of hands-on ServiceNow Development experience.
- Strong expertise in ITAM (HAM/SAM), CSM, and CMDB.
- Experience with Asset Lifecycle Management, Customer Service Operations, and CMDB Governance.
- Hands-on experience with REST/SOAP integrations, IntegrationHub, and MID Server.
- Robust knowledge of JavaScript, Glide APIs, Flow Designer, Service Portal, and ServiceNow scripting.
- Experience with data imports, transform maps, reconciliation rules, and data management.
- Excellent analytical, troubleshooting, and stakeholder management skills.

Preferred Certifications: CSA, CAD, CIS-CSM, CIS-HAM, CIS-SAM

📌 ServiceNow Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru