Roles and Responsibilities

- Manage service operations, ensuring timely completion of tasks and meeting customer expectations.

- Oversee after sales support activities, including warranty management and technical services.

- Develop and implement strategies to improve customer satisfaction index (CSI) scores.

- Coordinate with cross-functional teams to resolve issues related to vehicle maintenance, repairs, and spare parts.

- Ensure compliance with company policies, procedures, and regulatory requirements.

Desired Candidate Profile

- 12-15 years of experience in automobile industry or similar field.

- Diploma/B.Tech / B.E. degree in Automobile Engineering or equivalent qualification.

- Solid knowledge of service management principles, practices, and processes.





- Excellent communication skills for effective interaction with customers, colleagues, and stakeholders.

Role: Service Manager, Industry Type: Automobile (Automobile Dealers), Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Management After Sales SupportWarranty ManagementTechnical ServicesCustomer Satisfaction IndexService Operations

📌 Service Manager (Pune)
🏢 Yash Honda
📍 Pune