Role & responsibilities

- Manage the complete after-sales service operations of the two-wheeler dealership, including vehicle intake, job card creation, bay allocation, and timely delivery.

- Achieve monthly targets for service throughput, labour revenue, spare parts, lubricants, and accessories sales.

- Ensure high Customer Satisfaction Index (CSI) scores and resolve escalated customer complaints promptly.

- Monitor workshop productivity, turnaround time (TAT), and quality of work, keeping repeat repairs to a minimum.

- Promote value-added services such as AMCs, extended warranty, roadside assistance (RSA), and periodic maintenance packages.

- Process warranty claims accurately and on time, ensuring minimal rejections.

- Coordinate with the OEM service team on technical issues, recalls, product campaigns, and audits, and ensure compliance with OEM service standards.

- Lead, train, and motivate service advisors, technicians, and support staff, and handle manpower planning and performance reviews.

- Coordinate with the spare parts department to ensure availability of parts and reduce vehicle downtime.

- Organise service camps and customer retention activities, and improve free-to-paid service conversion.





- Ensure accurate job closure in the Dealer Management System (DMS) and prepare daily, weekly, and monthly MIS reports.

- Maintain workshop safety, cleanliness, and 5S standards, and control operating expenses.

Preferred candidate profile

- Diploma or Degree in Automobile or Mechanical Engineering (ITI with strong experience may also be considered).

- 5 to 8 years of experience in two-wheeler service, with at least 2 to 3 years in a supervisory or managerial role at an authorised dealership.

- Strong technical knowledge of two-wheeler engines, electricals, fuel injection (FI), and diagnostics. EV exposure is an added advantage.

- Valuable understanding of OEM service processes, warranty procedures, and DMS software.

- Proven track record of achieving service revenue and CSI targets.

- Strong leadership, team handling, and customer management skills.

- Good communication skills in English, Hindi, and the local language (e.g., Telugu).

- Working knowledge of MS Excel and MIS reporting.

- Candidates from the same brand or a reputed two-wheeler dealership will be preferred.

📌 Service Manager (Hyderabad)
🏢 Maanya Motorcycles
📍 Hyderabad