Service Management ITIL (Hyderabad)

Service Management ITIL (Hyderabad)

14 Oct
|
Infosys
|
Hyderabad

14 Oct

Infosys

Hyderabad

Role & responsibilities

- Design and implement IT Service Management processes aligned with ITIL best practices.

- Define service architecture, governance frameworks, and operational standards.

- Lead Incident, Problem, Change, and Release Management processes.

- Establish and monitor SLAs, OLAs, KPIs, and service performance metrics.

- Drive continual service improvement initiatives across IT operations.

- Collaborate with business and technology teams to align services with organizational objectives.

- Conduct process assessments, audits, and compliance reviews.

- Provide guidance on service transition, service design, and operational readiness.

- Support ServiceNow/ITSM tool implementation and optimization.

- Prepare executive dashboards, reports, and service review presentations.

Preferred candidate profile

📌 Service Management ITIL (Hyderabad)
🏢 Infosys
📍 Hyderabad

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