Life on the team

Are you passionate about Service Delivery and ready to explore your capabilities?

We are a rapidly growing team supporting India across IT infrastructure end-user services, data centre operations, refresh projects and programmes. We provide a platform where you can apply and grow your talent in service and project management.

If you are excited about building your career in Service Management, you are in the right place. Come join us. Come grow with us.

The role

As a Service Manager, you will be accountable for the services delivered to our Contractual and Professional Services customers. You will lead and manage the virtual customer team, ensuring Services, Sales and Delivery are aligned around the right customer outcomes and a joined-up Account Plan.

You will own key customer stakeholder relationships, understand customer objectives and challenges, and work with Sales to convert these into growth opportunities for Computacenter.

Senior Service Manager focus

Align Computacenter capabilities to the customer strategy and create a clear transformation strategy that continually evolves services, delivers value for both the customer and Computacenter, and positions us as a leading service provider in the customer landscape.

What you will do

- Act as a primary member of the customer Leadership Team alongside Sales, Group Managed Services, Group Professional Services and Group Technology Sourcing, as required.
- Be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing senior-level customer engagement in line with the Account Plan.
- Connect GMS, Professional Services, Technology Sourcing and Sales to ensure contractual and professional services are delivered consistently, at the required quality, and in line with contracted delivery and commercial outcomes.
- Work with GMS Delivery Leadership to keep account-aligned teams informed, engaged and aware of deliverables and account progress.
- For Senior Service Manager roles, lead service transformation through the Experience Management Office (XMO), with senior customer engagement aligned to the Account Plan.

Your approach Motivated to succeed as a team
- Set clear direction, goals and measures of success for direct and virtual teams.
- Align team objectives with Country Unit goals and objectives.
- Create an environment based on trust, commitment and autonomy.
- Lead and coach your team,



recognising that investment in people is central to success.

Mentality and mindset
- Be eager to learn and interested in new thinking, new ways of working and industry developments.
- Invest time in your own development and your team’s development.
- Maintain a broad understanding of the customer’s business and industry.
- Keep current with Computacenter solutions, the IT services market, and relevant technologies and products.

Collaborative and inclusive
- Actively share and collaborate across your sector and the wider Services business.
- Use Computacenter group innovation, Customer Experience and best-practice resources to maximise value for customers, and share learning across accounts.
- Promote diversity and inclusion, remain aware of unconscious bias and cultural differences, and ensure everyone has a voice and an opportunity to contribute and develop.

Senior Service Manager accountabilities

ACCOUNTABILITY

EXPECTATION

Portfolio

Work across a portfolio of five Managed Service accounts, including accounts where the Experience Management Office (XMO) offering is within core scope. Combined services revenue is expected to exceed €30m per annum.

Leadership

Lead transformation planning aligned to client and Computacenter strategic objectives. Engage GMS functions, particularly XMO, PIM, Operational Excellence and Delivery Leadership. Work with the Service Director and Client Director to maintain an active strategic engagement plan.

Strategy

Work with senior customer stakeholders to identify value opportunities aligned to strategic goals. Maintain tactical and strategic views of improvement opportunities. Shape the Account Plan in line with customer strategy and goals.

Collaboration

Support the Service Director and Service Manager through a One Team approach. Engage and align Group functions needed to deliver transformation objectives.

Customer relationship

Broaden relationships across the customer business, typically at C and C-1 levels. Understand the customer’s business, strategy, objectives, industry, organisation and decision-makers.



Own applicable senior stakeholder relationships and remove barriers to transformation success.

Customer experience

Own the Services Transformation Plan and delivery, focused on in-life transformation of service, contract, commercial and technical outcomes. Identify transformation needs and collaborate across Computacenter to generate ideas.

Contract management

Ensure Computacenter meets contractual transformation obligations and customers meet theirs. Take action, including senior escalation, where obligations are not being met.

Commercial management

Clearly articulate, track and manage the value associated with each transformation objective. Ensure Professional Services engagements supporting strategic transformation achieve the desired project value.

Professional Services

Contribute to pre-sales to support successful project outcomes. Work with Project Management and GMS teams to deliver contracted transformation outcomes at the required quality. Apply project practice processes, governance and reporting.

Growth

Use Account Planning, customer objectives, competitor insight, and knowledge of vendors and technologies to identify opportunities. Support the Service Director, Client Director and Sales Specialists in new business pursuits. Develop new service scope through senior stakeholder relationships and engage GMS teams on technology-led growth opportunities.

Typical measures

Customer referenceability; white-paper generation; 100% renewals; CRS 8+ overall; CRS 8+ innovation; and an active, evidenced Account Plan and Strategy.

What you will bring

- Experience leading service delivery and senior customer engagement in a managed services or skilled services environment.
- Ability to align virtual teams across Services, Sales, Delivery and specialist functions.
- Commercial awareness, including contract outcomes, service value, renewals and growth opportunities.
- Ability to translate customer strategy, challenges and objectives into service improvement and transformation plans.
- Strong leadership, coaching, collaboration and inclusive working practices.
- Working knowledge of project governance, reporting and delivery processes.

About Computacenter Computacenter is a leading independent technology and services provider. We work with our customers to source, transform and manage their technology infrastructure, helping to deliver digital transformation and positive business outcomes.

📌 Senior Service Manager (Bengaluru)
🏢 Computacenter
📍 Bengaluru