Primary Location: Gurugram, India

Role Type: Individual Contributor The Senior Manager, Supply Chain Excellence will play a critical role in driving customer service improvements across channels, across bottling partners through high-impact strategic initiatives, operational transformation programs including processes & capabilities, and digital enablement.

This position requires a strategic thinker with strong influencing orientation, capable of influencing a highly matrixed ecosystem involving bottling partners, OU Networked teams.

What You’ll Do For Us Driving supply chain excellence through people, process & technology dimensions including but not limited to:

- Enable transformational programs including strategic initiatives like setting up the supply chain organization structure at bottlers, customer service groups, S&OPs; & performance management.
- Design & Enable Future-ready Customer Supply Models & Network e.g., Segmented supply chains.
- Support the design and implementation of standardized customer service governance mechanisms, operational playbooks, and performance management framework.
- Drive Supply Chain Process Automation leveraging AI/RPA & Digital Capabilities (inhouse & 3rd Party).
- Partnering with bottling partners through I-Ops and OU Networked teams to drive change management and adoption of recent ways of working.
- Bring outside-in perspectives, market benchmarks, and leading practices to strengthen supply chain excellence, customer service operations and transformation roadmaps.

Qualifications & Requirements

- MBA in Supply Chain, Operations,



Business Administration, or related field
- 10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries.
- Project Management Experience in driving cross functional priorities & decision making.
- Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing/service networks.
- Proficiency in ERP systems (D-365), order management platforms, and supply chain analytics tools.
- Demonstrated success in leading automation and digital transformation initiatives.
- Strong analytical, stakeholder management, and problem-solving skills.
- Excellent communication and leadership capabilities with experience influencing senior stakeholders.

Key Competencies

- Supply Chain Orchestration
- Customer Service Transformation
- Strategic Thinking & Project Management
- Change Management & Cross-Functional Leadership
- Digital Enablement & Data-Driven Decision Making
- Business Partnership including Franchise & Customers

What can help you be successful in the role? Growth Behavior

- Growth Mindset: Demonstrates Curiosity.



Welcomes failure as a learning opportunity.
- Smart Risk: Makes bold decisions/recommendations.
- Externally Focused: Understands the upstream and downstream implications of his/her work.
- Performance Driven & Accountable: Has high-performance standards. Outperforms her/his peers.
- Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace.
- Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behavior

- Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
- Collaborate with the System, Customers and Key Stakeholders
- Develops Self and Others: Develop self and support others' development to achieve their full potential.
- Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.

What We Can Do For You

- Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
- International Experience: Become part of international projects and work along multicultural teams, through our global network.

📌 Senior Manager, Supply Chain Excellence (Gurugram)
🏢 The Coca-Cola
📍 Gurugram