We are looking for a Senior Manager - Accounts Receivable for a leading and fast-growing telecom/digital infrastructure organisation. The role will be responsible for managing billing, collections, customer/operator coordination, dispute resolution, and overall Accounts Receivable operations.
Key Responsibilities:
- Track pre-invoicing issues such as open POs, pending approvals, hold sites and pending bills to ensure timely billing.
- Manage Accounts Receivable activities during month-end closure and support improvement of AR processes.
- Track invoice status after submission to customers/operators and coordinate with internal teams for timely resolution of queries.
- Follow up with customer/operator finance and commercial teams for payment against approved invoices.
- Maintain invoice-wise and payment-wise collection trackers.
- Manage and resolve Debit Note (DN) / Credit Note (CN) related issues with cross-functional teams.
- Analyse billing deductions and identify the reasons for recurring billing errors.
- Work closely with the Billing, Sales, Operations, and Finance teams to resolve disputes and improve billing accuracy.
- Maintain DN/CN trackers and relevant Accounts Receivable dashboards and MIS.
- Drive improvement in the overall invoice-to-collection cycle and DSO (Days Sales Outstanding).
- Mentor the billing team on identifying billing errors and implementing corrective actions.
Key Skills & Competencies:
- Strong experience in Accounts Receivable, Billing, Collections, and Dispute Management.
- Experience in handling customer/operator queries and payment follow-ups.
- Good understanding of DN/CN, invoice tracking, ageing and DSO.
- Robust analytical skills with the ability to identify billing discrepancies and revenue leakage.
- Excellent communication and cross-functional coordination skills.
- Ability to manage multiple business lines and meet month-end/quarter-end deadlines.
- Experience with SAP FICO, Oracle Financials or other ERP systems will be an advantage.
- Ability to work independently in a fast-paced, process-driven environment.