Company Description Hike Education is a fast-growing EdTech organization that partners with top business schools and universities to support ambitious learners in advancing their education and careers. Founded in 2014 and headquartered in Noida, the company has expanded to more than five locations and continues to grow. Hike Education has supported over 100,000 professionals through programs such as Distance MBA, Bachelor’s degrees, and specialized courses in Data Science, Digital Marketing, Applied Finance, and other certificate programs.

The organization focuses on building future leaders and skilled professionals while fostering a culture of continuous learning and development. Team members join a mission-driven workplace that blends educational impact with strong career growth opportunities.

Role Description The Senior Inside Sales Representative is a full time, on-site role based in Gurugram. This role involves engaging with prospective learners via phone, email, and online channels to understand their educational and career goals, provide detailed information about programs, and guide them through the enrollment process.

The Senior Inside Sales

Representative will manage leads from first contact to closure, maintain accurate records in the CRM, and follow up consistently to maximize conversions. Daily responsibilities include conducting counseling calls, addressing queries, ensuring a high level of customer satisfaction,



and coordinating with academic and operations teams to deliver a smooth learner experience. The role also includes mentoring junior sales team members, contributing to sales strategies, and meeting or exceeding individual and team targets.

Qualifications

- Demonstrated Inside Sales experience, with the ability to handle end-to-end sales cycles for education or similar services.
- Strong Lead Generation skills, including prospecting, qualifying, and nurturing potential learners through multiple communication channels.
- Customer Service and Customer Satisfaction skills, with a focus on building trust, resolving concerns, and delivering a positive counseling experience.
- Account Management capabilities to maintain long-term relationships, track learner progress, and support re-enrollment or cross-selling opportunities.
- Excellent communication and interpersonal skills, with the ability to explain complex program details clearly and persuasively.
- Target-driven mindset with strong negotiation, objection-handling, and closing skills.
- Comfort working with CRM systems, MS Office tools, and online communication platforms.
- Bachelor’s degree in any discipline; experience in EdTech, higher education counseling, or B2C sales is an advantage.

- Ability to work on-site in Gurugram, maintain professional conduct, and collaborate effectively with cross-functional teams.

📌 Senior Inside Sales Representative (Gurugram)
🏢 Hike Education
📍 Gurugram