- Onboard, certify, and manage Partners/Technicians • Conduct training, reskilling, and upskilling programs • Deliver field training through OJTs • Monitor KPIs and drive performance improvements • Support issue resolution and ensure customer satisfaction • Conduct audits, inventory reconciliation, and FTTx device inspections • Handle customer interactions, device repairs/swaps, CRM updates, and software upgrades • Train and support extended service points • Manage complaints, out-calling activities, and coach Jio Associates