Job Requirements Role/Job Title: Senior Analyst - QA

Business: Retail Assets

Function / Department: Credit COE

Roles & Responsibilities:

- To be responsible for Internal Audit, Concurrent Audit, Statutory Audit, RBI, BORM for co-ordination & reporting activities etc. pertaining to Credit functions for Retail, MSME & Credit Card verticals.
- Perform root cause analysis (RCA) of audit findings and monitor implementation of corrective and preventive actions.
- Track and monitor action plans against the observation and ensure timely closure of audit issues (on system) through regular follow-ups with stakeholders.
- Share insights from audit observations to internal hindsighting team for enhancement checklist-based audits.
- Leverage Artificial Intelligence (AI) for credit process re-engineering and to strengthen quality control checks through improved accuracy, consistency, and monitoring
- Maintain, annual upkeep, review of Credit SOPs to ensure alignment to current on ground process as per bank or RBI guidelines.
- Co-ordinating with various internal & external stakeholder like Credit, Risk, Compliance, BORM, Product, Policy for closure of SOPs & audit tasks.
- Scheduled visits to field & ground credit team at branch level to identify opportunities of process reengineering & system enhancements on ground.




- Act as BCC (Business Contingency Coordinator) for the Credit and ensure upkeep of BCM docs such as BIA, BCP, evidence testing etc.
- Support process governance initiatives and identify opportunities for strengthening controls and improving operational efficiency.
- Prepare and publish governance on SOP, audit dashboards, KRI reports, and management review presentations.

Secondary Responsibilities:

- Drive collaboration with internal stakeholders to implement audit recommendations and process improvement initiatives.
- Support regulatory inspections, compliance reviews, and management assurance activities.
- Monitor adherence to approved SOPs and governance standards across Credit processes.
- Recommend process enhancements to strengthen controls, reduce operational risks, and improve audit outcomes.
- Facilitate knowledge-sharing sessions and awareness programs on governance, audit observations, and risk management practices.

Key Success Metrics:

- Timely SOP upkeep, closure of system tickets, process re-engineering, reduction in observation

Area of Expertise:

- Solid domain knowledge of Retail Asset Credit processes
- Experience of handling RBI, Statutory & Internal audits
- Sound understanding of AI & automation

📌 Senior Associate-Quality Assurance (Thane)
🏢 IDFC FIRST Bank
📍 Thane