As a Senior Analyst IMP Onboarding, lead and support the technical and operational onboarding of travel partners onto our New Distribution Capability (NDC) platform. This position is responsible for coordinating the end-to-end onboarding process, providing technical guidance, and ensuring a seamless partner experience in alignment with NDC standards. Working closely with cross-functional teams and external stakeholders, the analyst will lead efforts to scale NDC adoption.

Duties and Responsibilities:

- Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs.

- Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities, standards for the respective airline.

- Work closely with GDSs, aggregators, and third-party tech partners to support their NDC implementation.

- Responsible to conduct end to end review of API workflow and assisting partners with certification.

- Monitor onboarding progress, track milestones, and resolve issues or blockers proactively.

- Excellent communication skills with the ability to explain technical topics to non-technical stakeholders.

- Analyze onboarding KPIs and propose process improvements..





- Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams.

- Knowledge of XML, JSON, JavaScript and SQL Server.

- Knowledge and understanding of infrastructure setup, databases, firewall, cloud, and networking.

- Ability to work within a small team environment with little supervision and flexible shift.

- Strong analytical/problem solving skills with knowledge of the airline industry.

Knowledge, Skills and Experience:

- Must have experience in providing technical support for application software.

- Knowledge and experience with XML-based system interfaces, schema design, and hands on experience with XML based tools like Postman, SOAPUI.

- Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk).

- Robust project coordination and stakeholder management skills.

- Background in software development/programming given preference.

- Bachelor’s degree in computer science/information systems field or equivalent.

What do we offer?

- Open culture and challenging opportunity to satisfy intellectual needs

- Flexible working hours

- Smart working: hybrid remote/office working environment

- Work-life balance

- Excellent, dynamic and multicultural environment

📌 Senior Analyst-IMP Onboarding (Pune)
🏢 Accelya
📍 Pune