- This role sits between clients and the internal team.
- The person in this seat manages calls with C-suite executives one hour, then pivots to supporting junior marketers the next. They are equally effective in both contexts.
- This is not a client servicing role. It is not a subject matter expert role. It is both, in balance.
Key Responsibilities
- Manage client relationships across services including Growth Intelligence, AI Marketing Systems, and Brand Infrastructure engagements.
- Translate client needs into clear briefs for internal teams. Identify process breakdowns before they become client issues.
- Own account outcomes. When things go sideways, this person fixes them. Their name is on the result.
- Defend work internally when it's strong. Push back on client scope-creep without creating friction.
- Read the room. Know when to use technical language to assert authority.
Know when to drop it because clarity matters more.
- Maintain account health through proactive communication, clear expectation setting, and honest conversations.
Candidate Requirements
- Marketing expertise. Not just vocabulary. The ability to distinguish between valuable work and work that's been dressed up to sound good.
- Deep understanding of processes and systems. Most account problems are process problems, not creative problems.
- Command of language. The same sentence structured two different ways will either save an account or lose one.
- Proven ability to own outcomes and turn around difficult situations.
- Experience in enough client-facing scenarios to distinguish between real problems and reactive panic.
- Spine. The ability to hold a line without being defensive. To say no without making clients feel small.
- 5+ years of client-facing work in marketing, strategy, or related fields.