Function

Quality

Pay Band

M3 to M5

Role

Reduction in Warranty Claims & Cost of Mechanical Proprietary Parts Mechanical Prop. Parts DFMEA and PFMEA Review & Quality upgrade

Critical field issues resolution pertaining to New Technology of Mechanical Prop. Parts introduced in Vehicles

Initial Quality Check of New Models in Premium, Commuter & Scooter segments.

A purpose driven role for you

Continuous Product Quality improvement on the basis of customer feedback through various platforms like Domestic and Global Technical Reports , Market Quality Surveys , Field returned Warranty & support to New Model Development through in-depth product evaluations as per country specific conditions.

A Day in the life

Spreading Awareness On New Technology Parts All Associates & Field team On The Spot Trouble Shooting

Traceability of failure parts in field vehicles

Customer satisfaction though proper data capturing , Analysis & Counteractions

Issue analysis & closure

Maker engagement & ECN approvals

ECN implementation

Problem establishment & Provide issue closure

Base model issue

Leadership Reviews, Policy Deployment, Best Practices Deployment

Problem analysis & action

Customer Feedback capturing, Field Issue Countermeasure Information sharing.

Online Survey Design, Questionnaire alignment.

Academic Qualification & Experience

Minimum 10-12 years of experience in manufacturing/Auto Industry

Technical Skills/Knowledge

Experience of design and process Benchmarking (for both in-house products and competitor products In-depth Knowledge of Braking System , Suspension System , ABS, Control Cables

Problem Solving through 8D , DFMEA/ PFMEA , FTA , QC Story Tools

Knowhow of Vehicle & Parts validation testing for correlating standard spec and market condition.

Hands on knowledge on Vehicle & Engine Testing

Behavioural Skills

Solid interpersonal skills

Conflict resolution

Effective communication skills

Assertiveness

Logical Thinking

What will it be like to work for Hero





As the world’s largest manufacturer of motorcycles and scooters for the last 25 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 130 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Hero MotoCorp, headquartered in New Delhi, India, is the world's largest manufacturer of motorcycles and scooters for 25 consecutive years with ~$5 billion revenue. The Company's global footprint spans 52 countries across Asia, Africa, Europe, Central and Latin America with a customer base of over 130 million. The Company operates eight manufacturing facilities - six in India and one each in Colombia and Bangladesh- along with two Research and Development centres: Centre for Innovation and Technology (CIT) in India and Tech Centre Germany (TCG). Hero MotoCorp is driving the transition to electric mobility through VIDA, powered by Hero.

Strategic alliances with Harley-Davidson and Zero Motorcycles support the design and development of premium and electric motorcycles, respectively. Further demonstrating its commitment to the EV future, the Company has made strategic investments in two- and three-wheeler EV manufacturers, Ather Energy and Euler Motors. Hero MotoCorp is the only Indian two-wheeler manufacturer listed on the prestigious Dow Jones Sustainability Index (D/SI).

Hero MotoCorp's Executive Chairman, Dr. Pawan Munjal, was named to the 2025 TIME100 Climate List of the 100 most influential leaders driving business climate action.

Beyond mobility, Hero MotoCorp is a major global promoter of sports, including golf, football, field hockey, and cricket. Hero MotoSports Team Rally is India's flag bearer in global rally racing.

📌 Section Head- Mechanical Prop. (Gurugram)
🏢 Hero MotoCorp
📍 Gurugram