We are looking for an experienced SAP Service Management (SM) Consultant with strong expertise in implementing and supporting SAP Service Management solutions. The candidate should have hands-on experience in service order management, warranty management, customer service processes, notifications, and integration with other SAP modules.
Key Responsibilities
- Analyze business requirements and provide SAP Service Management solutions.
- Configure and support SAP SM functionalities including:
- Service Notifications
- Service Orders
- Warranty Management
- Repair Processes
- Service Contracts
- Participate in end-to-end SAP implementation, rollout, and support projects.
- Conduct requirement gathering, fit-gap analysis, and solution design workshops.
- Configure and customize SAP Service Management processes as per business needs.
- Integrate SAP SM with modules such as:
- SAP SD (Sales & Distribution)
- SAP MM (Materials Management)
- SAP PM (Plant Maintenance)
- SAP CS (Customer Service)
- Prepare functional specifications and work closely with technical teams.
- Perform system testing, UAT support, and user training.
- Handle production support issues and ensure timely resolution.
Required Skills
- Minimum 6+ years of SAP Service Management experience.
- Strong configuration experience in SAP SM/CS.
- Knowledge of Service Contracts, Service Orders, Notifications, and Warranty processes.
- Experience in SAP S/4HANA Service Management is preferred.
- Valuable understanding of integration with SD, MM, PM, and FI modules.
- Experience in support, implementation, or migration projects.
- Strong analytical and communication skills.
📌 SAP Service Management Consultant (Bengaluru)
🏢 Capgemini
📍 Bengaluru
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