Key Responsibilities

- Provide L2/L3 support for Salesforce Commerce Cloud (SFCC) applications and integrations.
- Monitor production environments and proactively identify performance issues.
- Troubleshoot and resolve incidents, defects, and service requests within agreed SLAs.
- Analyze logs, application errors, and performance bottlenecks.
- Support code deployments, releases, and environment management activities.
- Work closely with development teams to diagnose and resolve production issues.
- Perform root cause analysis (RCA) and implement preventive measures.
- Manage and support integrations with payment gateways, OMS, ERP, CRM, and third-party systems.
- Monitor site performance, availability, and transaction health.
- Create and maintain support documentation, knowledge base articles, and operational runbooks.
- Participate in on-call support and incident management processes.
- Ensure compliance with security, change management, and operational standards.

Required Skills & Qualifications





- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in Salesforce Commerce Cloud (Demandware) support and maintenance.
- Robust understanding of SFCC architecture, Business Manager, and Storefront Reference Architecture (SFRA).

- Experience with

- JavaScript

- HTML5

- CSS3

- ISML Templates

- XML and JSON
- Knowledge of SFCC OCAPI, SCAPI, Web Services, and job framework.
- Experience in troubleshooting production issues and analyzing application logs.
- Familiarity with Git, Jenkins, CI/CD pipelines, and deployment processes.
- Understanding of e-commerce workflows including:

- Catalog Management
- Pricing & Promotions
- Search & Merchandising
- Checkout & Payments

- Order Management
- Experience working in Agile/Scrum environments.

📌 Salesforce Commerce Cloud Developer - S (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru